Ecosynclo Return, Exchange & Refund Policy
At Ecosynclo, we want you to be completely satisfied with your purchase. If something isn’t right, our Return, Exchange, and Refund Policy is here to help. Below we outline the conditions and process for returns, exchanges, and refunds, structured in line with industry best practices and our fulfillment partner’s guidelines.
Eligibility for Returns and Exchanges
7-Day Return Window (Apparel): We accept returns or exchanges on apparel items within 7 days of delivery, no questions asked, as long as the item meets the conditions below. This 7-day return/exchange policy is ideal for issues like sizing or preference changes on clothing items. *(Note: The 7-day no-questions-asked policy currently applies to apparel items only.)*
Item Condition Requirements: To be eligible for a return or exchange, the product must be in original condition – unworn, unwashed, with original tags and packaging intact. Please ensure the item is free from any signs of wear, damage, or odors. Items that do not meet these conditions may be refused.
Non-Returnable Items: Certain items and situations are not eligible for return or refund:
Outside Return Window: Change-of-mind requests beyond 7 days from delivery cannot be accommodated (e.g. buyer’s remorse after the return period).
Used or No Tags: Any item that is returned in a condition different from how it was delivered (e.g. without original tags, or showing wear) may be rejected.
Wrong Item Ordered: If the correct item was delivered as per your order, we generally cannot accept a return because you ordered the wrong product/size, except under our 7-day apparel policy above. (Please double-check your order details before confirming purchase.)
Incorrect Address/Unclaimed Packages: We are not responsible for delivery issues due to an incorrect or insufficient address provided at checkout. Orders that fail to deliver or are unclaimed due to address errors cannot be refunded. Similarly, if a package is refused or not picked up by the recipient, it may not be eligible for a refund.
Final Sale & Personal Items: Products marked “Final Sale” or clearance items are not returnable. Additionally, intimate or sanitary goods (e.g. underwear, swimwear with protective seals removed) are not eligible for return for hygiene reasons. We appreciate your understanding that such items cannot be restocked.
Damaged, Defective, or Incorrect Items
We stand by the quality of our products. If you encounter any of the following issues, please contact us right away, and we will make it right:
Damaged or Defective on Arrival: If an item arrives damaged, broken, or otherwise defective, notify us within 7 days of delivery with a description and photo evidence. We will offer you a full refund or send a new replacement for the damaged product. In most cases, you will not be required to return a damaged or defective item – we will take care of it without extra hassle to you.
Incorrect Item or Order Error: In the rare event you receive the wrong product, wrong size, or missing components, let us know within 7 days. We will correct the mistake by either reshipping the correct item or providing a refund, at no cost to you. You won’t need to return the incorrect item in such cases – keep it or dispose of it as you see fit while we promptly send you the right one.
(For any of the above issues, please include a photo of the item and your order number when you contact us so we can assist you quickly.)
How to Initiate a Return or Exchange
To start a return or exchange, please follow these simple steps:
Contact Us: Email our support team at support@ecosynclo.com within the eligible period (7 days of receiving your order for returns/exchanges). Include your order number, the item(s) you wish to return or exchange, and a brief description of the reason or issue. This kicks off the return authorization process. (For exchanges, please tell us the new size/color you need, if applicable.)
Return Authorization: Our team will verify your request against our policy (e.g. order date and item eligibility) and respond within 1–2 business days. Once approved, we will provide you with return instructions and the return shipping address. Do not send back any items prior to receiving the authorized return address and instructions – many of our products ship from specific fulfillment centers, and we want to ensure your return goes to the correct location.
Convenience: We utilize return warehouses in multiple regions (including the USA, UK, EU, etc.) to make returns easier and faster for you. We will direct you to ship the item to the nearest appropriate return center whenever possible.
Shipping the Return: Pack the item securely in its original packaging (if possible) and ship it to the provided address. Unless the return is due to a product defect or error on our part, the customer is responsible for the return shipping costs. You may choose any reliable shipping service, but we recommend one with tracking for your records. (If the return is due to a damaged/incorrect item that we have authorized, we may provide a prepaid label or otherwise cover the return shipping for you.)
Confirmation & Exchange/Refund: After the item is shipped, please provide us the tracking number so we can monitor the return. Once we receive the returned item at our warehouse and inspect it, we will process your request.
For exchanges, we will ship out the replacement item (in the requested size/color) as soon as possible, stock permitting. We will keep you updated on the new order’s tracking details.
For refunds, we will issue the refund to your original payment method. We aim to process refunds or exchanges quickly once the return is received and approved – typically within 2 business days of receipt. (Your bank or card issuer may take a few extra days to post the credit to your account.)
Notification: You will receive an email confirmation once your refund has been processed or your exchange item has been dispatched.
Please Note: If you have any questions during the return process, don’t hesitate to ask us. We are here to help make the process as smooth as possible.
Refunds
Refund Method: All approved refunds will be credited back to the original form of payment (the same credit card, debit card, PayPal, etc. used for purchase). We do not offer refunds to alternate accounts or in cash. You will receive a confirmation when the refund is issued, and then it may take a few days for your bank or payment provider to process the credit.
Refund Timeline: Once we have received your returned item (or confirmed an issue that doesn’t require returning the product), we typically process the refund within 24–48 hours. After processing, it may take an additional 3–7 business days for the refunded amount to appear in your account, depending on your bank or card issuer. If a replacement product was requested instead of a refund, we will dispatch the new item promptly after approval.
Shipping Fees: Original shipping charges (if any) are non-refundable, except in cases where we made an error or the product arrived damaged/defective. If your entire order is being refunded due to our error or a product issue, we will also refund any standard shipping fee you paid. For returns that are not due to seller error (e.g. you decided you no longer want the item), the original shipping cost will not be refunded.
Restocking Fees: We do not charge any restocking fees for returns that meet our policy criteria. As long as your returned item is eligible and in proper condition, you will receive the full product price back.
Additional Guidelines
Responsibility: Until the returned item reaches us, it remains your responsibility. We recommend using a trackable shipping service and keeping your postage receipt. If the item is not received at our return center and you cannot provide proof of delivery, we may not be able to process the refund.
International Returns: If you are initiating a return from outside the United States, the process is the same. We will direct you to send the item to the nearest international return facility if available. Please clearly mark the package as “Returned Goods” to avoid customs issues. The customer is responsible for any return shipping costs and any customs fees on returns, unless the return is due to a defect or mistake on our part.
Unauthorized Returns: Please do not send any products back to Ecosynclo without contacting us first. Returns sent to the wrong location, or sent back without authorization, may not be received or processed. Always obtain the proper return address from us to ensure your return is handled correctly.
Exchange Limitations: Exchanges are subject to product availability. If the requested replacement size or color is not in stock, we will notify you and offer a refund or an alternative solution. We can only exchange for a variation of the same product (e.g. different size or color). If you wish to get a different product, that will be processed as a separate transaction (you may return the original item for a refund and place a new order for the new item).
Fraud Prevention: We reserve the right to refuse a return or refund if we detect any fraud, abuse of policy, or if the returned item is not the same product or in the same condition as originally shipped.
Contact Us
If you have any questions or need assistance with a return, exchange, or refund, please contact our customer support at support@ecosynclo.com. We are here to help and will respond as quickly as possible to resolve your issue.
Thank you for shopping with Ecosynclo! We value your business and aim to provide a smooth, worry-free shopping experience. Our return and refund policies are designed to give you confidence in buying from us, while ensuring we can continue to offer great products and service to all our customers.
This Return, Exchange & Refund Policy is subject to change. It was last updated on November 11, 2025. Be sure to review the policy periodically for any updates.