Ecosynclo Shipping Policy
At Ecosynclo, we take pride in ensuring your clothing purchases reach you quickly, safely, and with full transparency. This Shipping Policy outlines our processing times, standard shipping rates, delivery timeframes, tracking details, and shipping-related return information.
Order Processing
- Processing Time: Orders are processed within 2–3 business days after payment is confirmed.
- This period covers order verification, product inspection, and secure packaging before shipment.
- Please note that processing excludes weekends and public holidays. During peak sales or promotional periods, order handling may take slightly longer, but we will notify you of any delays.
Shipping Rates & Free Shipping
We offer reliable standard shipping to the United States, Canada, United Kingdom, and European countries.
- Standard Shipping Rate: $8.99 per order.
- Free Shipping: Available for orders of $100 USD or more (after discounts).
- Orders below this threshold will incur the flat standard shipping rate.
Our goal is to keep shipping costs low while maintaining dependable delivery times and customer satisfaction.
Estimated Delivery Times
Once your order has been shipped, you will receive an email confirmation with tracking details.
Estimated delivery times (excluding the 2–3 day processing period) are:
- United States: 7–14 business days
- United Kingdom: 7–12 business days
- Europe (Major EU Countries): 7–14 business days
- Canada: 8–15 business days
Actual delivery may vary depending on local postal operations, customs processing, or unforeseen logistics delays. During high-demand seasons such as Christmas or Black Friday, please allow an additional 3–5 business days.
Order Tracking
You will receive a tracking number and link via email once your order has shipped.
- Tracking updates may take 24–48 hours to appear after dispatch.
- You can track your order using the provided link or a global tracking platform like 17track.net.
- Most orders ship as a single package. If your items are shipped separately, you will receive tracking details for each package.
If you have not received tracking details within five business days after placing your order, kindly contact support@ecosynclo.com.
Customs, Duties & Taxes
- Some international deliveries may attract import duties or VAT, depending on your country’s regulations.
- These charges, if applicable, are the customer’s responsibility and are not included in the product price or shipping fee.
- Customs procedures may occasionally cause minor delivery delays beyond our control.
We always aim to ensure smooth customs clearance and minimal extra charges for our customers.
Shipping Guarantee & Delays
We guarantee that all orders will arrive within 30 days of shipment under normal circumstances.
If your package has not been delivered within this timeframe (and is not delayed by customs, incorrect addresses, or force majeure events), you are eligible for a refund or replacement.
Please double-check your delivery details at checkout to avoid delays caused by incorrect addresses.
Lost, Damaged, or Missing Packages
Ecosynclo takes every measure to ensure your orders arrive in perfect condition. However:
- If your order is lost, damaged, or incomplete, please notify us immediately.
- For damaged items, include clear photos of both the product and packaging.
- We will issue a replacement or full refund once verified.
- If tracking shows “delivered” but your package cannot be located, check with neighbors or your local post office before contacting us for investigation.
Returns Related to Shipping
For our full return and exchange policy, please refer to the Returns Policy page.
For shipping-specific cases:
- Damaged or Incorrect Items: We cover all return shipping costs or offer a replacement/refund at no cost.
- Customer-Initiated Returns (e.g., Size, Color, Change of Mind): The customer bears the return shipping cost.
- Shipping Fees: The original $8.99 standard shipping fee is non-refundable unless the return is due to our error.
- If an order qualified for free shipping and items are returned, reducing the total below $100, the original shipping fee may be deducted from your refund.
We recommend returning items using a tracked and insured service. Refunds are processed once returned items are received and inspected.
Customer Support
For questions or assistance regarding your shipment, please reach out to:
📧 support@ecosynclo.com
Our support team can assist with:
- Tracking inquiries
- Delivery delays or lost parcels
- Customs and duty clarifications
We typically respond within 1–2 business days.
Thank you for choosing Ecosynclo.
We are committed to delivering quality fashion and a smooth shopping experience from checkout to doorstep.
Last updated: November 12, 2025.